Our policy is 14 days. If 14 days have passed since you received the product, we cannot offer you a refund or exchange unfortunately.

If you change your mind within 2 hours of placing your order, we will refund you directly.
We only process orders 2 hours after they have been placed so that we can amend errors and changes of mind of customers. After this time, if the order has been processed, we will not be able to refund you for a change of mind until the product has been delivered, received and returned to the address provided.



Please be aware that we only accept free returns in case of manufacturing defect or mistake from our team. You will need to contact us and provide pictures.

We might be able to offer free returns in other cases, but it is up to our own discretion. To qualify for a return on your order, your item must be unused and in the same condition as you received it. It must also be in the original packaging in order to be returned at your expense to the address we will communicate to you.

Also, in case of standard return, we allow ourselves to keep a processing fee of up to 50% of the product price. There are some cases where we will be able to fully refund you, but we can’t guarantee it in most cases. Please contact us at contact@zelda-merchandise.com and we will do our best to find a suitable solution for you.


There are several types of products that cannot be returned in any case. We do not accept returns on intimate or sanitary products. Gift cards are also non-returnable items.


In order to make a return, we will verify that it is your order via your order number and/or any information you used when placing your order. This will most likely be your email address.



In order for your return to be validated, there are two possibilities. We acknowledge receipt of the package at the return address we have given you or you send us via scan or photo a proof that the return was made to the address you have given us. In the first case, the shipment should not be sent to the manufacturer’s address. In the second case, a postal receipt or a shipping ticket can be accepted.



We may ask you to wait until we have received your return rather than sending us proof that the return has been made. For refund purposes, an inspection of the package may be necessary. This inspection will take place before we proceed with the refund in the event that there is a refund.

If you receive an item and say that the item is in poor condition and you would like a refund, but you refuse to send a picture of the item you received, we will not be able to process your request. 

This may seem like an excessive procedure. However, some people have been dishonest and based on past experience, we can no longer take the word of our interlocutors. We are sorry for this and we want you to know that we do our best for every return and every refund request.
 This is to cover the costs of the payment platforms and processors.

In the case of a refund, once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will then also inform you of our decision on whether to approve or reject your refund request.

If your refund request is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain time frame. This time frame is not under our control. And we will notify you as soon as the refund process is initiated on our end.

If the refund is late or missing, check your bank account first. Only then contact your credit card issuer. There may be a delay before your refund is officially posted.

Then contact your bank. There may be a delay in processing before a refund is posted.
After these two steps, if you still have not received your refund, please send an email to contact@zelda-shop.com. The customer service team will ask you if you have completed both steps. If you have, the customer service team will check the database.
We are sorry to ask for these steps but we want to provide maximum attention to your requests. And we lose a lot of time when the request is not preceded by certain steps. We want to give maximum attention to the requests we receive.
In the case of discounted items, if there is a refund, the refund will be made on the price of the discounted item and therefore paid by the customer and not at the price in normal period.

In the case of exchanges, we replace an item only if it is defective or damaged. If this is the case, you wish to exchange it for the same item, send us an e-mail at contact@zelda-merchandise.com.

In the case of gifts, the item you wish to return, if it was sent directly to you, you will receive a gift credit equal to the value of your return. Again, only when we have received the item, a gift certificate will be emailed to you.


If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift buyer and they will know that you have returned the item.

For returns, you will be responsible for paying your own shipping costs. These shipping costs are non-refundable and if you receive a refund, the return shipping costs will be deducted from it.  



Depending on where you live, the time to receive your exchanged product may vary, of course.



If you want to cancel an order that is already in progress, the cancellation fee will be up to 50% of the purchase price.

If you are shipping an item valued at $30 or more, consider using a shipping service that allows you to track the shipment or ensure delivery. We do not guarantee that we will receive the item you are returning.

If you have any questions about our Refund and Returns Policy, please contact us at contact@zelda-merchandise.com.